Refund & Cancellation Policy

This policy explains how billing, cancellations, and refunds work for JobKaart's paid subscription plans. It should be read together with our Terms of Service.

1. Free Plan

JobKaart's FREE plan costs nothing and requires no card details — there's nothing to cancel or refund on it.

2. Paid Subscriptions

Paid plans (Starter, Pro) are billed monthly, in advance, via PayFast. Your card is charged on the day you subscribe, and again on the same date every month afterwards, automatically, until you cancel.

There is no fixed contract term — you can cancel at any time, and there's no penalty for doing so.

3. Cancelling Your Subscription

You can cancel your subscription at any time from Billing in your JobKaart account (Settings → Billing → Cancel), or by emailing us at mariuserasmus69@gmail.com.

Cancelling stops all future billing immediately — no further charges will be made. Your paid access continues until the end of the billing period you've already paid for; it does not end immediately on the day you cancel.

4. Refunds

Because a billing period is paid for upfront and access to the full plan is provided for that entire period, fees already paid are non-refundable — including for the unused portion of a month when you cancel partway through it. This is disclosed before you ever enter payment details, both on our pricing page and on PayFast's own checkout page.

The exception is a genuine billing error on our part — for example a duplicate charge, or being charged after a cancellation had already taken effect. If that happens, contact us and we'll refund the incorrect charge in full.

Nothing in this policy limits any right to a refund you have under South African consumer protection law.

5. Failed or Overdue Payments

If a renewal payment fails, we'll let you know and may temporarily restrict access to paid features until it's resolved. This isn't a cancellation — your subscription stays active and billing will resume automatically once payment succeeds, or you can cancel it yourself at any time as described above.

6. Contact Us

Questions about a charge, a cancellation, or this policy? Email us at mariuserasmus69@gmail.com and we'll help you sort it out.